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Shipping

INTERNATIONAL SHIPPING


We do ship internationally and you can see the price for the delivery while preparing your order. The shipping cost will be calculated automatically, depending on the weight of your order and the available shipping methods. You will receive a tracking number and the delivery will be to your door, requiring signature.


For orders up to 3 kg we can offer this option with the respective transit times as per the sheet below:


Country
Delivery time (working days)
Romania
4-6
Germany
5-8
Austria
5-8
Belgium
5-8
Denmark*
5-8
Finland
5-8
France*
5-8
Hungary
5-8
Iceland
5-8
Luxembourg
5-8
The Netherlands*
5-8
Slovakia
5-8
Sweden
6-9
Czech Republic
6-9
Hong Kong
6-9
Italy*
6-9
Ireland
6-9
Japan
6-9
Malaysia
6-9
Poland
6-9
Singapore
6-9
Spain*
6-9
Switzerland
6-9
Taiwan
6-9
Portugal*
6-9
Estonia*
6-9
Latvia
6-9
Lithuania
6-9
Great Britain*
7-9
USA
10-14
Canada
10-14
Australia
10-14
REST of WORLD

*Delivery to islands might take additional 1-3 working days


COURIER SERVICE: 


For orders above 2 kg there are different prices up to 5 kg., up to 10 kg and between 10 and 30 kg. You will always see the price before confirming your order, and you can adjust the order. If you need further changes to your order after placing it, please contact us and we will let you know if we can help.

AustriaBelgiumCzechCroatia
DenmarkEstoniaFinlandFrance
GermanyGreeceHungaryIreland
ItalyLithuaniaLitvaLuxembourg
NetherlandsNorwayPolandPortugal
SerbiaSlovakiaSloveniaSpain
SwedenSwitzerlandUK 


SHIPPING IN BULGARIA


The price for the shipping is visible while you're making your order and depends on the weight of the total order, where would you like the goods to be delivered and if you'd like to use Standard or Next day delivery.


If the order is placed before 4 p. m., the Standard delivery takes 1 working day (excluding the day when the order is placed). The orders placed after 4 p. m. are packed and shipped on the next working day. Order, placed during the weekend or on a public holiday, will be packed on the first working day following the weekend / the public holidays. Our team will do everything possible for you to receive your order as soon as possible and will provide your mobile number to the couriers, so they can contact you if needed and agree with you on the most convenient time for delivery.


The courier company delivers also on Saturdays - if you provide your email when placing the order, you'll receive information about the expected moment of delivery. If you fail to receive it, please check your Spam folder - sometimes our messages go there.


Alhtouhg the couriers deliver on Saturdays, please have in mind that for us the weekends are not working days. If you urgently and as an exception need a package to be shipped on Saturday, you will need to call us and get our confirmation that this is possible to be done.


In any other case, if you urgently need something from our online shop, please call us, we will discuss the situation and the available options.


In case the delivery time needs to be extended for some reason, an employee will contact you and will discuss with you the case. If we can't fulfill your order for some reason, you will be informed as soon as possible and if you had paid already for the order, we will issue a refund within 3 working days.


The Standard delivery for Bulgaria for orders above 50 Bulgarian lev is FREE if the order does NOT contain promotional items like sugar paste Vizyon - you will be able to see this while preparing your order.